CONSULTATION
HOW TO MAKE A BESPOKE ORDER
CONSULTATION
We will talk through your options, help you with ideas and work to understand your vision. Once we have all the information we need we will prepare a bespoke quotation.
Booking deposit will be required on acceptance which will be detailed within your quote. The booking deposit schedules your project on our system and production begins.
PRODUCTION
Once you have been added to our work schedule we will source the best Timber to suit your project. No piece of Timber is the same, each one is unique. We will let you know when we have started production and give you a completion date.
Every item is hand made from raw materials so please understand that your project will not be ready for dispatch the next day. Perfection takes time and there are many stages during the production process before we complete your piece.
We will update you throughout the process and notify you when we have finished.
COMPLETION
Once your masterpiece is complete we will send you your final invoice and schedule delivery.
Delivery (and installation for items with legs) within Sussex is free, deliveries outside of Sussex will insure a delivery charge. This will be detailed on your quotation.
Care information will be provided on delivery for keeping your masterpiece perfect.
Finally, we offer a maintenance service for all our pieces for the duration of their lifetime for all our customers.
BOOK A CONSULTATION
Book a free consultation with me to discuss your project here.
We will contact you to Book an appointment within 1 working day.
Due to COVID-19 consultations will be Via the phone, Zoom or Face Time for the safety of customers, clients and staff.
FAQ
Helpful Information
HOW LONG IS PRODUCTION?
HOW CAN I ORDER FROM YOU?
Usually production will take 1-2 weeks, however for larger more complex pieces the process can take upto 4 weeks.
WHY DO YOU NOT HAVE PRICES ON YOUR WEBSITE?
Simply fill out our contact form and we will organise a consultation with you to discuss your creation. We will then provide you with a bespoke quote.
Please provide us with as much information as possible - Timber, Colour Ideas etc. If you have no idea please do not worry - we will do our best to help you.
CAN YOU ADD ITEMS TO THE RESIN?
Each piece is unique and made to order. Timber, resin, sizes, LED lighting and legs are all customisable. Until we understand your needs we cannot provide an accurate price unfortunately.
You most certainly can! Seashells for a beach themed table, mementos, photos, ornamental objects etc
The ideas are endless!